Royal Canin Credit Request Process

How do I process a credit request?

Please follow the link and complete the form.

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How do I know when my return has been processed?

You can view processed returns by visiting the "Invoices" page in My Account on www.my.royalcanin.com.

Processed returns will have an invoice number of SC-xxxxxxx.

Please allow up to 7 business days for your account to be credited.

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Why are photos required to process a return?

Not all products will be picked up from the Account Consultant, so this will ensure that the products being returned are documented properly for your account.  Do not donate or dispose of the food until your Account Consultant has given you the green light to do so, they will advise you on what to do with the products being returned.

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How can I upload a photo, if I forgot to attach to my credit request?

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What is eligible for return/credit?